Privacy Policy

Introduction

Welcome to Mythic Flare Xionor Hotel. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make reservations, or stay at our hotel.

Last Updated: January 2024

Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

• Name, email address, and phone number
• Billing and shipping addresses
• Credit card and payment information
• Reservation details and preferences
• Special requests and accessibility needs
• Loyalty program information

Automatically Collected Information

When you visit our website or use our services, we automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent on site
• Cookies and similar tracking technologies
• Location data (with your consent)

How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: Process reservations, provide hotel services, and fulfill your requests
• Communication: Send confirmation emails, updates, and respond to inquiries
• Personalization: Customize your experience and provide tailored recommendations
• Marketing: Send promotional offers and newsletters (with your consent)
• Security: Protect against fraud and ensure the security of our services
• Legal Compliance: Comply with applicable laws and regulations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, including:

• Payment processors
• Reservation systems
• Marketing and analytics services
• IT support and security services

Legal Requirements

We may disclose your information when required by law, court order, or government request, or to protect our rights, property, or safety.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure servers and databases
• Regular security assessments
• Employee training on data protection
• Access controls and authentication

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications
• Data Portability: Request your data in a portable format

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. You can control cookie settings through your browser preferences. Types of cookies we use include:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand website usage
• Marketing Cookies: Used for targeted advertising (with consent)
• Preference Cookies: Remember your settings and preferences

Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

International Data Transfers

Your information may be transferred to and processed in countries outside of Canada. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary based on the type of information and legal requirements.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of significant changes by posting the updated policy on our website and updating the "Last Updated" date.